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You may cancel the order before we ship out the item. In the event that the item has been sent, you may contact us and request for return and refund.
Returns / Refunds Policy
THYLifestyle offers a 7-days money-back guarantee from the date of receipt of merchandise that our delivered products are free from manufacturing defects unless otherwise stated.
Please initiate all returns by submitting a Product Returns Form within 7 days of the shipping date so that we can track your return package.
Please note: for health and sanitary reasons, we cannot accept returns of certain items such as products that are intimate or sanitary goods, custom products, hygiene products, cosmetics.
For defective items, we approve all requests for refund or exchange.
We also accept returns/refunds for purchase made as a result of deceptive information shown on the website leading to the purchase.
For returns due to other reasons, refunds will be on a case by case basis.
Items that are damaged by customer's mishandling in the course of normal use may not be accepted for refund.
Additionally, item's value that has been remarkably decreased due to customer's usage or time-sensitive sale is also not accepted for refund.
We shall not be responsible for returned products lost in transit to us.
Shipping charges are not refundable. Customers are responsible for round-trip shipping on returned products. If you received free shipping upon purchase, we will subtract the actual cost of outbound shipping from your refund.
We ship some products with "free shipping' or "shipping included". Please understand that this is for purchases that are not returned. The original shipping charges plus applicable handling fees are deducted from all returns.
The return cost and/or indemnity if any will be charged to you after you return the item.
Once we receive your returned merchandise, refunds will be made. In general, refunds are issued in the same manner order was paid.