Delivery Information

Delivery

Our warehouse is located in Hong Kong, from where we ship your order. Upon payment clearance, we will process your order and ship out in 3-5 business days. The free shipping takes 10-30 days to reach your destinations and we provide tracking number for each order we ship out.


Delivery Time = Processing Time (3-5 business days) + Shipping Time (10-30 business days)


NOTE:

1. We don't deliver to P.O. Box.

2. Leave your phone number and email address. You’ll be informed via phone or email, if there is any delivery issues.


Let us know if you want to expedite your delivery using express couriers service with an additional charge. Contact us via the or product order enquiry form for an estimate before you place your order.

Please note that ALL import taxes / duties if any are the buyer’s responsibility.

Shipping Restriction

While we want to reach all our customers in every part of the world, we do not have the capabilities to ship products outside of Singapore at this point. Hence, if you would like to purchase THYLifestyle products from outside Singapore, please contact us to make special arrangements on a case-by-case basis via the customer contact form or the product order enquiry form.


Backorders

If any of your ordered items are out of stock, you will be notified by email and have the option to request a replacement, wait for replenishment, cancel the backorder item(s) or cancel the whole order.